Live session are an important part of the support users should take advantage of to ensure they're getting accurate results quickly. Failure to learn and configure your software will result in frustration and add significant time to your design process. Crate Pro is a strong business tool designed for the custom crating company and requires configuration to set to your pricing, policies, times and more.
Customers with 'Active Maintenance' and customers within their 'Initial Six Month' period will have a coupon code for booking a session. Your code will ensure you receive the correct discount based on your maintenance status. * Your code should be shared with all staff that has a support portal account.
If you don't have your code, contact me at Support@CratePro.com. Enter your code in the 'Redeem Coupon' field before completing your booking.
Because you are a custom crating company, your training path will be unique. Please refer to this Session Guide to provide a better understanding of live session training and assist the trainer in configuring your installation for your needs.
For information on fees please review the FEE SCHEDULE Fees are subject to change
*Support portal accounts are free for all your staff. Staff with 'Primary' or 'Manager' permissions on the portal can send to support@CratePro.com the full name, email address and permission level of additional staff members who need a portal account. The support portal is NOT your Crate Pro software login which is installed on your own hardware.Permission levels
A message about no-shows on live sessions or calls: You will receive a confirmation email, a reminder email 24 hours and 2 hours before your live session. Each email has links to reschedule or cancel your session. Session will close if no attendee has joined within 10 minutes of the start time and counted as a no-show. If this is a paid session, there is no refund. If your company has multiple no-shows and is using a discount code, you will be required to pay for your next live session at full price before your code will be re-activated. Please do not be a no-show.