Configuring your installation is a critical component to getting the results you expect. Live screen share session are offered to assist you an are scheduled for one hour each. Sessions are also used to assist you in making adjustments to your settings and training your staff.



To schedule sessions create a ticket through your member support portal  or email to support@cratepro.com with your preferred date for a session. Live sessions are one hour. Session included in your initial purchase should be used within 5 months of purchase.


MANY INTERNATIONAL COMPANIES HAVE STAFF LOCATED IN DIFFERENT TIME ZONES - WE WILL OFFER SESSION TIMES BASED ON THE TIME ZONE LISTED IN THE REQUESTORS TICKET. Make sure that your time zone is accurate in your member profile by log-in to your member support portal and checking the information.


Use the following guide to assist you in connecting to your scheduled session.