If you created a password for the portal and forgot it, simply select 'Forgot Password' on the Login screen. You should receive an email within 30 minutes to reset your password.
If you never created your password when your account was set up, the Forgot Password will not send you an email. Password creation email links are good for 3 days. Send an email to Support@CratePro.com with or from the email address on your account and we'll get you back on
If you don't receive the email to reset your password within 30 minutes and have checked your spam folder, its usually one of two things:
- You are not using the email address that was used to set up your account. It's not unusual to have an account with one email, then accidentally use a different email address to respond to or ask a question of Support@CratePro.com. They system does not automatically merge the email addresses and only the original that has the password will work.
- You did not activate your account when the activation email was originally sent to you. Activating the account creates your password.
Send an email to Support@CratePro.com with or from the email address on your account and we'll get you back on