Crate Pro Support

Pre-Purchase FAQ's 7

• How do I get a presentation for Crate Pro?
• What are the system requirements and license configurations for Crate Pro 6?
• Can I design a crate and make changes?
• Running Crate Pro run On Citrix XenApp or Remote Desktop
• What is a Crate Pro Style Template?

View all 7

SUPPORT OPTIONS 5

• CALENDAR: Book Online Training & Support Here
• On-Site Training
• Crate Pro 6 Support and Fee Schedule
• Standard and Emergency Phone Support
• Screen Capture and Recording / Video for Support

Crating Terminology & Industry Answers 34

• Dimensions for Crates and Pallets - Obstructions & Clear Area
• Determining Inside Dimension
• Base & Cap
• Understanding Floater Decks: Setting auto calculations and materials
• Understanding Gussets

View all 34

Published Standards: Mil- Spec // ASTM 3

• Light-Duty: Mil-Spec PPP-B-601,PPP-B-621,PPP-B-576 / ASTM D6251 ,D6880
• Medium-Duty: MIL-B-26195 / ASTM D6256
• Medium & Heavy-Duty: MIL-C-104 / ASTM D7478

Version Compatibility and Release Information 2

• Crate Pro Release Compatibility with FileMaker Database Versions
• Release & Update Information - Crate Pro 6

Installation & Update Information 5

• INSTALLATION AND UPDATE DOCUMENTATION LINKS
• Before Installation: Best Practice Guide
• Backups Using FileMaker Server 18 and newer
• Backups in Peer-to-Peer and Stand-Alone Configurations
• How to Update your Resources file for Custom Styles

2021 Changes in Crate Pro 6 release 21nnnn 0

Tips for Network Installations 12

• What is Port Forwarding?
• Transferring your Client (CAL) license to another computer - Peer-to-Peer (r1907nn)
• Transferring your Client (CAL) license to another computer - Peer-to-Peer (applies r4138 to r180730)
• General performance tips - FileMaker Server
• Opening Local Hosted files as a client : FileMaker Pro 16

View all 12

Troubleshooting 19

• Troubleshooting Port Forwarding for Client Connections
• Troubleshooting: Unable to see a hosted database from clients
• Troubleshooting FileMaker Network Sharing in FileMaker Pro
• Error "Temporary file could not be created" when opening a favorited file (FileMaker Pro 15)
• Text appears unreadable characters - font issue

View all 19

Getting Started: Initial Setup 6

• Crate Pro 6 Manuals
• Configuration Quick Start Information (r4138, 1807##,1907##)
• Detailed Configuration 1: (1) Inventory & (2)Material Groups, (3)Preferred Styles - Crate Pro 6
• Detailed Configuration 2: (4) Importing Customers (5) Times (6) Costs/Prices (7) Users
• Importing Customers into Crate Pro 6

View all 6

Lessons 76

• 1> Creating a New Design - versions 1708xx and later
• 2 > Adding Packing Materials & Other Items into the Design
• Designs: Changing the Orientation of the Skids, Rub Strips or Base
• Preferences: Material Groups (Video)
• Preferences: Setting Your PREFERRED Crate Styles (video)

View all 76

Questions From Customers 13

• Q: Can I get a custom export for my ERP?
• Q: My plywood splicing is not coming out based on what I want. What do I do?
• Q: How do I limit the list of styles that my users see when they create a new style to the ones I want used?
• Q: What is Scrail?
• Q: Is Scrail good for Wood Crating?

View all 13

Legacy Solution Articles 0

White Papers / Technical Documents 3

• Plywood Panelboard Rules
• Perspectives and DImensions
• Cleat Rules for Plywood Panels

WoodenCRATES.org 2

• WoodenCRATES.org: Why Advertise in the Worlds Only Packing and Crating Community (WCO)
• WoodenCRATES.org : Create an Account and Add Your Company (WCO)

SketchUP CAD Modeling 2

• Using SketchUP CAD with Crate Pro 6
• Using SketchUP CAD with Other Modeling Software

Installation Guides and Manuals 8

• Technical - System Requirements (CP5)
• Conversion Notes from Crate Pro 5 to Crate Pro 6.2945
• Prior to Installation - BEST PRACTICE Guide for Crate Pro 5
• Reinstallation Crate Pro 5
• Microsoft Virtual Store - Activation Issue (CP5)

View all 8

Networking 2

• Understanding Port Forwarding (CP5)
• Troubleshooting FileMaker Network Sharing in FileMaker Pro (CP5)

Lessons 3

• Helpful Hints to Using Crate Pro 5
• Getting Started Fast with Crate Pro 5
• Base & Cap (Visual Terminology)

Crate Pro 5 FAQ 2

• Q: How do I know how many fasteners to use per board junction? (CP5)
• Design Continous Run / File Corruption

Videos for Crate Pro 5 5

• Crate Pro 5 Getting Started 1 of 2
• Crate Pro 5 Getting Started 2 of 2
• Crate Pro 5 Inventory
• Crate Pro 5 Diagrams
• Crate Pro 5 Contacts