We do not have a 'Forgot Password' link due to the privacy laws in different countries, as well as the security protocols for some customers on secure server networks.
However: If you're unable to login and the suggestions do not work for you, you may send us your main file and we will add a temporary admin user. Once the file is returned, use the temporary login and reset any/all existing user passwords. This will require that you provide your data file to us and it can take 24 hours and is fee based.
TRY FIRST:
> Double check your user name is correct. Most companies do not use an email address as a user account in Crate Pro. An email address IS used on the online support portal. Your User login may be case sensitive depending on your security settings (overrides Crate Pro)
> Betwen 3 to 10 attempts, your HINT should be displayed directly under the password entry field. If you don't see your Hint it usually indicates the account name entered is wrong or doesn't exist in this file.
> Have another user login and go to the User module > click on the magnifying glass next to the user name that is unable to login, and click on RESET PASSWORD located in the blue bar at the top of the window.
> Check that you are opening the WORKING files and not a backup, or the original downloads, which may not have user accounts established.