Crate Pro Support

This is a general document that contains links to the installation and updating solution articles.

Understanding FileMaker Pro and your Crate Pro Database:

The Crate Pro database files run inside the FileMaker Pro program. This is similar to using a spreadsheet file in Excel© or Numbers. You can add formulas to a spreadsheet, then enter data and the formulas will calculate results. In this regard, your Crate Pro database is similar to a very complex spreadsheet.

You will install FileMaker Pro on your computer(s) up to the number of CAL licenses purchased. The Crate Pro database files are installed separately on only one computer that has an installation of FileMaker Pro (single-computer and peer-to-peer) or on a computer with FileMaker Server (client-server)

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Section A:  License configuration options:

Most often Peer-to-peer and Stand-Alone documents are combined

• Single-Computer – Crate Pro is installed and accessed from a single computer. You have one CAL and one DAL license purchased. All users must log into Crate Pro 6 at that computer and do not connect over a LAN, WAN or VPN (remote desktop not recommended)
• Peer-to-Peer - The Crate Pro databases reside on one computer with FileMaker Pro is installed. This computer is called the ‘Host' and can be used as a client / user computer as well. All other computers, up to the total number of CAL licenses purchased, are "clients".  Only FileMaker Pro is installed on the additional clients.  Clients connect to the Host via your LAN, a WAN, or VPN. 

• Client-Server - The Crate Pro databases reside on a computer with FileMaker Server software. This configuration has a number of benefits such as greater file security, faster processing time, the ability to host multiple databases should you have multiple locations with unique customers, pricing, materials, etc.. FM Server also allows for automated backups, auto restart after a reboot, and remote control for administrators. 
  •  FileMaker Server is required for RDS , RDP, Citrix installations and online hosting
  • FileMaker Server is required for 6+ clients and is optional for 5 clients. FileMaker Server is not available for less than 5 clients.

Using a Remote Desktop Connection

Hosting Crate Pro 6 on AWS EC2 with FileMaker Server (online hosting)  

Section B:  Technical Requirements: FileMaker software is installed on all computers that access or host Crate Pro.

Currently we are on FileMaker 19 Pro and FileMaker Server 19 (client-server)

FileMaker 19 Technical Specifications: 

Older versions of FileMaker Server and Pro system requirements can be accessed here: Click Here

The Calendar article allows you to schedule your online support: You can bookmark the solution article or locate it on the support portal > FAQ's > Support Options