All staff that will use Crate Pro, including persons that will install or update your software, should have an online support portal account. There is no additional cost for online portal accounts.
Purchasers of the software will have an account created for them. All additional accounts are created by request. Due to the amount of fake account requests, we no longer allow non-members to create their own account. A existing Primary or Manager member will send the full name (we do not accept generic names such as IT Department) and valid email address for all new accounts to Support@CratePro.com.
The account will default to BASIC permissions unless specified differently.
New members will be sent a password creation email. This activates the account and allows the member to access Installation and Update documentation. If a password is not created within 30 days the link will expire and the "Forgot Password" will not work.
We recommend that your company have more than one Primary portal member.
Permission Levels: Please ensure account is ACTIVATED.
SALES / DESIGNER
IT/ TECH SUPPORT
MANAGER / SUPERVISOR
PRIMARY / OWNER
|Support Portal Account with Access to Solution Articles and Forums||X||X||X||X||X|
|Can Create Support Tickets *||X ||X||X||X||X|
|Request Addition of New Portal Accounts for Staff and set Permission Levels||X||X|
|Receive Notice of Updates to Software||X||X||X||X||X|
|Able to schedule live session support and call returns||X||X||X||X||X|
|Order Paid Support Services for custom development||X||X||X|
|Receive license specific information||X||X||X||X|
|Order Additional Computer Licenses and/or Concurrent Connection licenses||X||X||X|
|Receive Software download links||X|
|Receive License Keys and Activation Codes||X (upon request)||X|
Live sessions for installation, configuration and training are available for free to companies with maintenance. ALL LIVE SUPPORT MUST BE SCHEDULED THROUGH THE CALENDAR : CLICK HERE
IMPORTANT: Notification of available updates is sent via Mailchimp newsletter. If you Opt Out of these notifications you may miss an update and/or other important benefit information. Ensure that at least one person accept and review all notifications.
Companies with one or two staff members with Crate Pro user accounts (not online accounts) it's strongly suggested to create at least one additional User login with Admin privileges into Crate Pro 6. Save the log in and password in a safe place.