To provide dedicated support for your company and staff, all live support sessions—including phone support—must be scheduled using the Zoom links below. Meetings are conducted via Zoom meetings. When scheduling, make sure to select YOUR time zone.
No-Charge Sessions for Active Support Customers
Customers with an active support can waive the session fee by entering their company code at the payment screen.
? Forgot your code? Log in to your support account on CratePro.com and click "Edit Profile" to retrieve it.
How to Apply Your Code at Checkout
At the payment screen:
- Locate “Package, gift, or coupon code” and click on the +
- Enter your company code
- Click “Apply”
⚠ Refund Policy: Paid sessions cannot be refunded, even if payment was made in error. If you cannot attend, please reschedule your session at least one day in advance.
Attendance -
Zoom meetings close if an attendee hasn't joined within 10 minutes of the scheduled start. Please note that we reserve the right to cancel future sessions and require bookings be done via request with Support after multiple no-shows.
Effective March 1, 2026, a maximum of one Zoom meeting may be scheduled per day per company. This ensures the most companies can take advantage of live support and reduce the impact of no-shows and same day cancellations and reschedules.
Thank you for your cooperation in ensuring efficient and effective support!
CLICK THIS LINK TO ZOOM SCHEDULER
Joining Meeting:
When you join your meeting from the link, take note of the PASSCODE on the first screen.
Support Availability for Non-Plan Customers
Support is available for active Crate Pro releases, while limited support may be provided for deprecated versions. Support is not guaranteed for end-of-life releases.
Before purchasing a support session, please email [email protected] with details of your issue to confirm your support eligibility.
THERE ARE NO REFUNDS FOR PAID SESSIONS OR CALLS - NO EXCEPTIONS