Crate Pro Support

Pre-Purchase FAQ's 7

• How do I get a presentation for Crate Pro?
• What are the system requirements and license plans for Crate Pro 6?
• Can I design a crate and make changes?
• Running Crate Pro run On Citrix XenApp or Remote Desktop
• Crate Pro 6 Support and Fee Schedule

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Crating Terminology & Industry Answers 24

• Quick Links to Image Gallery and Educational Images
• Understanding Floater Decks, Caseline and Wrapping
• Understanding Gussets
• Cleat Naming & Fastener Application
• Understanding How Dimensions are Called Out for Crates and Pallets

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Installation & Update Links 1

• PRIMARY INSTALLATION AND UPDATE DOCUMENT LINKS

Versions and Release Information 3

• Crate Pro Version Requirements
• Version Release Information Crate Pro 6 and FileMaker Versions
• Legacy - Nov 2017 Update / Dec 2017 mini-update - Screen Changes to Be Aware Of: Version 171xxx

Troubleshooting 8

• Troubleshooting Port Forwarding for Client Connections
• Troubleshooting: Unable to see a hosted database from clients
• Troubleshooting FileMaker Network Sharing in FileMaker Pro
• Error "Temporary file could not be created" when opening a favorited file (FileMaker Pro 15)
• Text appears unreadable characters - font issue

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FileMaker Server Support & Performance Tips 11

• What is Port Forwarding?
• FileMaker Server Getting Started Guides for FileMaker v13 and v15 (legacy)
• Introduction to File Sharing using FileMaker Software
• FileMaker Server on Windows Platform - General performance tips
• FileMaker Server and Mac OS X - General performance tips

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Getting Started: Configuration and Setup 12

• Crate Pro 6 Manuals - Applies to release 171201 to 180730 (NEW!)
• START HERE 1 Configuration & Setup: Selecting (1)Preferred Styles, (2) Inventory & (3)Material Groups - Crate Pro 6
• START HERE 2: Configuration & Setup: (4) Importing Customers (5) Times (6) Costs/Prices (7) Users
• Setting Staff Permissions and Privileges on the Member Support Portal
• Why Setting Up Preferred Styles, Templates and Stock Designs Makes Your Process Faster (video)

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Crate Pro 6 Step By Step Quick Notes 21

• Creating a New Design - Quick Steps
• Ensuring Your Design Recalculates After Changes
• Q: My plywood splicing is not coming out based on what I want. What do I do?
• Exporting from Crate Pro 6 into an Accounting and/or ERP system
• Creating and customizing a design (videos)

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Scheduling Live Support - Training - Maintenance 4

• Live Session Scheduling: Bookmark this link
• On-Site Training
• Configuration and Training Sessions Guide
• SketchUP 3D CAD Download

Home Module 0

Projects Module 5

• Changing Line Item Descriptions in Work Orders, Quotes and Invoices in Projects
• Understanding Lower Pricing For Higher Crate Quantities
• Using Your Own ID Reference for Projects
• Sending Quotes and Invoices via Email as Attachments
• Price Adjustments Within the Project

Designs Module 20

• Changing the Orientation of the Skids, Rub Strips or Base
• Using Templates
• Fields have Yellow Highlighting - ISPM 15
• Q: How do I limit the list of styles that my users see when they create a new style to the ones I want used?
• Entering Different Fasteners on Upper/Lower Decks

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Reports Module 3

• Understanding ISPM-15 in Inventory and Projects (video)
• Q: Can I get a custom export for my ERP?
• Setting Up ISPM 15

Inventory Module 10

• Material Pricing, Mark-up and Tracking Level and Other Settings
• Fasteners - Setting Tracking Levels / Purchasing Unit of Measure
• Setting ISPM15 Preferences - Inventory module has items in Red Text
• Changing a Material Name Versus Adding a New Material
• Q: What is Scrail?

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Customers Module 2

• Importing Customers into Crate Pro 6
• Locating A Customer Quickly from the Different Modules

Users Module 3

• Adjusting Your Crate Pro Screen Viewing Size - Zoom Levels for Users
• Give Your Users Privileges!
• Adding and Removing a User in Crate Pro

Preferences Module 11

• Material Groups (Video)
• Setting Your PREFERRED Crate Styles (video)
• Adjusting Your Labor Times
• Influences - Comments from the Developer
• Undercutting on Styles? What are < and << ?

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Installation Guides and Manuals 6

• Technical - System Requirements (CP5)
• Prior to Installation - BEST PRACTICE Guide for Crate Pro 5
• Crate Pro 5 Manual
• Reinstallation Crate Pro 5
• Microsoft Virtual Store - Activation Issue (CP5)

See all 6 articles

Networking 2

• Understanding Port Forwarding (CP5)
• Troubleshooting FileMaker Network Sharing in FileMaker Pro (CP5)

Lessons 3

• Helpful Hints to Using Crate Pro 5
• Getting Started Fast with Crate Pro 5
• Base & Cap (Visual Terminology)

Crate Pro 5 FAQ 2

• Q: How do I know how many fasteners to use per board junction? (CP5)
• Design Continous Run / File Corruption

Videos for Crate Pro 5 5

• Crate Pro 5 Getting Started 1 of 2
• Crate Pro 5 Getting Started 2 of 2
• Crate Pro 5 Inventory
• Crate Pro 5 Diagrams
• Crate Pro 5 Contacts