All support requests require that the requester have a free support portal account. The primary contact can request a portal account created simply by sending your full name and email address to Support@CratePro.com
Major Active Maintenance Benefits:
- Free Crate Pro 6 updates with new feature and fixes:
- Free new releases of Crate Pro software
- Free Support Portal ticket support
- Ability for customization: reports, styles, exports, etc (fee based)
- Online scheduled support sessions: free
- Scheduled phone support: free
- Ability to purchase additional computer(CAL) , concurrent connection licenses (DAL) and/or upgrade to client-server configuration if on peer-to-peer at discounted rates
- Access to SketchUp 3D CAD images: active maintenance is required to download CAD images
- Ability to export reports
- If you're unable to understand a step for configuration or production, you may request a short video created to explain visually
- Free live upgrade support: Requires that you are upgrading from an active version to an active version no more than 2 releases behind. End of life not eligible for upgrade support. Deprecated releases eligible for a fee.
Free Gold Sponsor advertisement on our sister site WoodenCRATES.org
- Crate Pro 6 r1807nn on FileMaker 16 (active)
- Crate Pro 6 r1712nn on FileMaker 16 (active)
- Crate Pro 6 r1711nn on FileMaker 16 (end of life - All customers on this version eligible to update to 171218 till December 2019)
Crate Pro 6.3046 to 6.3999 on FileMaker 14 and FileMaker 15 end of life (December, 2019 )
Crate Pro 6.3001 to 6.3045 on FileMaker 13 is end-of-life (December 2018)
Crate Pro 6.2xxx on FileMaker 11 is end-of-life (December 2017)
Crate Pro 6.1xxx on FileMaker 9 is end-of-life (December 2016)
Crate Pro 5 on FileMaker 6 is end-of-life: (December 2015)
Versions at end-of-life are not eligible for live support sessions, call backs, ticket support or additional downloads. Please use the self-help Solution articles and/or Forums.
Terms and Fees subject to change without notice (All funds shown USD$). Discounts applied when you enter your code at booking.
* Scheduled phone support and sessions can be rescheduled or cancelled up to 90 minutes in advance using the links provided in your confirmation and reminder emails. You will receive a confirmation that the session has been changed.
Customers without maintenance are not eligible for refunds and should only select to reschedule.
Before scheduling any session via the Calendar - CONFIRM THAT YOU HAVE AN ACTIVE OR DEPRECATED RELEASE. End-of-life releases not eligible and no refunds are given.