Crate Pro 6 Support and Fee Schedule
Modified on: Wed, Jan 30, 2019 at 5:17 PM
The perpetual license program gives you the opportunity each year to take advantage of continuing an active maintenance plan. While not required to use Crate Pro, it is strongly suggested, not only for the benefits of receiving updates but for some features to function.
Some Crate Pro features require active maintenance to function.
The maintenance plan includes updates and new versions of Crate Pro. While the maintenance plan does not cover live support, it does offer discounts for many support features. Maintenance plans must remain continuous to be valid for renewal rates. Live session support and call support must be scheduled using the links provided for the Scheduler. Customers with active maintenance will be given a code for free or discounted live support during their active maintenance term.
Major Active Maintenance Benefits:
- Free Crate Pro 6 updates with new feature and fixes:
- Free new versions of Crate Pro software
- Free Support Portal ticket support
- Ability for customization: reports, styles, exports, etc
- Discounts for live session support after initial support period as shown on your invoice
- Ability to purchase additional computer(CAL) , concurrent connection licenses (DAL) and/or upgrade to client-server configuration if on peer-to-peer.
- Access to SketchUp 3D CAD images: active maintenance is required to download CAD images
- Special links at various times during year to take advantage of free live sessions for more training or tweaking software
- Free live upgrade support: Requires that you are upgrading from an active version to an active version no more than 2 releases behind. End of life not eligible for upgrade support. Deprecated releases eligible for a fee.
Crate Pro 6 r180730 on FileMaker 16 and 17 (active)
Crate Pro 6 r171215 on FileMaker 16 (active)
Crate Pro 6 r171107 on FileMaker 16 (end of life - All customers on this version eligible to update to 171218 for limited time)
Crate Pro 6.4104 to 6.4138 on FileMaker 15 and FileMaker 16 (deprecated December 2018)
Crate Pro 6.4001 to 6.4100 on FileMaker 13 and FileMaker 14 end of life ( December 2018 )Crate Pro 6.3046 to 6.3999 on FileMaker 14 and FileMaker 15 end of life (December, 2017 )Crate Pro 6.3001 to 6.3045 on FileMaker 13 is end-of-life (December 2016)Crate Pro 6.2xxx on FileMaker 11 is end-of-life (December 2015)Crate Pro 6.1xxx on FileMaker 9 is end-of-life (December 2014)Crate Pro 5 on FileMaker 6 is end-of-life: (December 2013)Versions at end-of-life are not eligible for live support sessions, call backs, ticket support or additional downloads. Please use the self-help Solution articles and/or Forums.
Terms and Fees subject to change without notice (All funds shown USD$). Discounts applied when you enter your code at booking.
Customers within initial six month period - all live sessions free - discount applied when you enter a coupon code at booking.**
Active Maintenance Plan / Lease Plan
| No Maintenance Plan||Service |
|free ||not eligible||Upgrades to new versions of Crate Pro|
|free||not eligible||Bug Fixes and In-version updates|
|free||not eligible||New Features to Main File (Custom Add-on modules may be available at a future date for a fee.)|
|free||not eligible||Access to SketchUp 3D CAD images for all crate style templates|
|free||free||Ticket Support for Active Versions (see above for applicable versions)|
|free||free for a limited time||Ticket Support for Deprecated Versions (see above for applicable versions)|
|free||free||Access to Forums|
|free||free||Access to Solution Articles, Videos and Support Documentation on website|
|free||$100||New or first time installation live session support. Only active releases eligible. (no data transfer)|
|free||$100||Data Migration/ Update live session to current eligible release: From releases 4136, 4138, 171215 to 180730 This is to update your existing installation with data transfer. Based on eligibility (does not include software, license or activation file download links). End of life releases not eligible.|
|1 free for same link then $25||$100||Additional software download: Save a backup copy in a secure location. Some versions no longer available Contact Support@CratePro.com (software only)|
|free||$50||Additional License Key or Activation File downloads. Will only be sent to Primary contact on your company account. (customers with expired maintenance will receive an activation file valid for 2 weeks). End of life releases not eligible.|
|$100||not eligible||Lost or Forgotten Admin User Name or Password recovery Contact Support@CratePro.com|
|$35||$100||Live session 60 minute Online Training or Configuration Sessions and/or Phone Support for active versions (After initial purchase term) |
|$21||$60||Live session 30 minute Online or Phone support for active versions. Recommended for single issue only. (After initial purchase term)|
|$50||not eligible||Primary contact name change on Activation Key file. For purposes of forms within Crate Pro you may change your address in Preferences > Company tab. This does not change the license file. (company name , VAT and/or postal codes will not be changed). Licenses may not be transferred to another company. Contact Support@CratePro.com for more information|
|Fee Based on Request||not eligible||Custom development for new styles or custom exports from Crate Pro 6. Only available on current release.|
|$50||not eligible||NO-SHOW POLICY FOR CUSTOMERS WITHIN INITIAL LIVE SESSION PERIOD OR DURING PROMOTIONAL FREE PERIODS- While we understand emergencies occur, customers with repeat no-shows will be blocked from scheduling live sessions at no cost until one non-refundable paid session has been attended. All sessions included multiple email reminders that include links to cancel or reset the session.|
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