Companies on the perpetual license program have an opportunity each year to take advantage of an active maintenance plan. While not required to use Crate Pro, it is strongly suggested. Companies on the lease plan are considered to have active maintenance for the full term of the lease. Annual lease customers should be aware the program will stop functioning if the lease is allowed to lapse.


Operating system updates and hardware changes can make legacy programs obsolete,  nonfunctional and susceptible to corruption.  Updates to your utility software such as virus scanning software, can corrupt older applications and/or your business data. Keeping your software updated helps alleviate these concerns.


Your Crate Pro licenses include FileMaker licenses. The maintenance plan is only for updates and new versions of both Crate Pro and FileMaker. However, additional discounts for support benefits are available as shown below. Both Crate Pro and FileMaker and must remain constant and a lapse in coverage negates any future ability to restart maintenance. The annual cost of maintenance is usually steady but due to the combined FileMaker costs, you may see a small fluctuation.


Major Active Maintenance Benefits:


  • Free Crate Pro 6 updates with new feature and fixes: Some features will only function on most current FileMaker version
  • Free new versions of Crate Pro software
  • Free updates to FileMaker software
  • Free new versions to FileMaker software
  • Free Support Portal ticket support
  • Ability for customization
  • Discounts for live session support after initial support period as shown on your invoice
  • Special pricing for additional computer and concurrent connection licenses.
  • Access to SketchUp 3D CAD images: active maintenance is required to download CAD images
  • Free and discounted services

* Free live upgrade support requires that you are upgrading from an active version to an active version 


Version Notes

  • Crate Pro 6.1712xx on FileMaker 16 (active)
  • Crate Pro 6 171107 on FileMaker 16 (active) All customers on this version eligible to update to 171218
  • Crate Pro 6.4138 on FileMaker 15 and FileMaker 16 (active)
  • Crate Pro 6.4xxx on FileMaker 13 and FileMaker 14 will be deprecated June 2018  (eligible for update to 6.4138)
  • Crate Pro 6.3xxx on FileMaker 14 and FileMaker 15 is end of life December, 2017 (eligible for update to 6.4138)
  • Crate Pro 6.3xxx on FileMaker 13 is end of life (all customers on this version eligible to update to 6.4138)
  • Crate Pro 6.2xxx on FileMaker 13 is end-of-life
  • Crate Pro 6.2xxx on FileMaker 11 is end-of-life
  • Crate Pro 6.2xxx on FileMaker 9 is  end-of-life
  • Crate Pro 5 on FileMaker 6 is end-of-life: 
Versions at end-of-life are not eligible for live support sessions, call backs or additional downloads. Please use the self-help Solution articles and/or Forums.

 



Terms and Fees subject to change without notice (All funds shown USD$)


Active Maintenance Plan / Lease Plan
 No Maintenance Plan

Service 
free  
not eligible
Upgrades to new versions of Crate Pro and FileMaker
free
not eligible
Bug Fixes and In-version updates
free
not eligible
New Features to Main File (Custom Add-on modules may be available at a future date for a fee.)
free
not eligible
Access to SketchUp 3D CAD images for all crate style templates
free
free
Ticket Support for Active Versions (see above for applicable versions)
free
free for a limited time
Ticket Support for Deprecated Versions (see above for applicable versions)
free
free
Access to Forums
free
free
Access to Solution Articles, Videos and Support Documentation on website
free
click here
$50
click here
New or first time installation live session support. Only current and active versions. Deprecated and end of live versions not eligible. (no data transfer)
free
click here
$50
click here
Data Migration live session: from build 4xxx or 17xxxx to your current eligible. This is to update your existing installation with data transfer.
$50
click here


$100
click here
Data Migration live session: builds 3045 to your current eligible.This is to update your existing installation with data transfer.
$125 per hour
not eligible


Data Migration from Crate Pro 6 versions prior to 6.3045. (not all versions have upgrade path). Minimum 1 hour but based on age of version being migrated, could be up to 4 hours. Contact Support@CratePro.com for scheduling.
2 free for same link then $25
$50
Additional software download: Always download your eligible updates even if you intend to update later.  Some versions no longer available  Contact Support@CratePro.com
free
$50
Additional License Key or Activation File downloads. Will only be sent to Primary contact on your company account.
2 free for same link then $25
$100
Additional software and license keys, activation file download
$100
not eligible
Lost Admin User Name or Password recovery Contact Support@CratePro.com
$35
click here
$100
click here
Live session 60 minute Online Training or Configuration Sessions and/or Phone Support for active versions  (After initial purchase term)
$20
click here
$60
click here

Livesession 30 minute Online or Phone support for active versions. Recommended for single issue only. (After initial purchase term)
$50
not eligible
Primary contact name change on Activation Key file (company name , VAT and/or postal codes will not be changed). Licenses may not be transferred to another company. Contact Support@CratePro.com for more information
Fee Based on Request
not eligible
Custom development for new styles or custom exports from Crate Pro 6. Only available on current release.