Crate Pro 6 Support and Fee Schedule
Modified on: Mon, Jul 9, 2018 at 11:58 AM
Companies on the perpetual license program have an opportunity each year to take advantage of an active maintenance plan. While not required to use Crate Pro, it is strongly suggested. Companies on the lease plan are considered to have active maintenance for the full term of the lease. Annual lease customers should be aware the program will stop functioning if the lease is allowed to lapse.
Operating system updates and hardware changes can make legacy programs obsolete, nonfunctional and susceptible to corruption. Updates to your utility software such as virus scanning software, can corrupt older applications and/or your business data. Keeping your software updated helps alleviate these concerns.
Your Crate Pro licenses include FileMaker licenses. The maintenance plan is only for updates and new versions of both Crate Pro and FileMaker and does not cover live support, ticket support or custom work. However, an active maintenance plan does offer many additional benefits and discounts as shown below. Your maintenance plan may not lapse to be eligible for renewal.
Major Active Maintenance Benefits:
- Free Crate Pro 6 updates with new feature and fixes: Some features will only function on most current FileMaker version
- Free new versions of Crate Pro software
- Free updates to FileMaker software
- Free new versions to FileMaker software
- Free Support Portal ticket support
- Ability for customization: reports, styles, exports, etc
- Discounts for live session support after initial support period as shown on your invoice
- Special pricing for additional computer and concurrent connection licenses.
- Access to SketchUp 3D CAD images: active maintenance is required to download CAD images
- Special links at various times during year to take advantage of free live sessions for more training or tweaking software
- Free live upgrade support: Requires that you are upgrading from an active version to an active version no more than 1 version behind
Versions at end-of-life are not eligible for live support sessions, call backs, ticket support or additional downloads. Please use the self-help Solution articles and/or Forums.
- Crate Pro 6.1712xx on FileMaker 16 (active)
- Crate Pro 6 171107 on FileMaker 16 (active) All customers on this version eligible to update to 171218
- Crate Pro 6.4138 on FileMaker 15 and FileMaker 16 (active)
- Crate Pro 6.4xxx on FileMaker 13 and FileMaker 14 will be deprecated June 2018 (eligible for update to 6.4138)
- Crate Pro 6.3xxx on FileMaker 14 and FileMaker 15 end of life (December, 2017 )
- Crate Pro 6.2xxx on FileMaker 13 is end-of-life
- Crate Pro 6.2xxx on FileMaker 11 is end-of-life
- Crate Pro 6.2xxx on FileMaker 9 is end-of-life
- Crate Pro 5 on FileMaker 6 is end-of-life:
Terms and Fees subject to change without notice (All funds shown USD$). Discounts applied when you enter your code at booking.
Customers within initial six month period - all live sessions free - discount applied when you enter your code at booking.
Active Maintenance Plan / Lease Plan
| No Maintenance Plan||Service |
|free ||not eligible||Upgrades to new versions of Crate Pro and FileMaker|
|free||not eligible||Bug Fixes and In-version updates|
|free||not eligible||New Features to Main File (Custom Add-on modules may be available at a future date for a fee.)|
|free||not eligible||Access to SketchUp 3D CAD images for all crate style templates|
|free||free||Ticket Support for Active Versions (see above for applicable versions)|
|free||free for a limited time||Ticket Support for Deprecated Versions (see above for applicable versions)|
|free||free||Access to Forums|
|free||free||Access to Solution Articles, Videos and Support Documentation on website|
|free||$50||New or first time installation live session support. Only current and active versions. Deprecated and end of life versions not eligible. (no data transfer)|
|free||$50||Data Migration live session: from build 4136, 4138 or 17xxxx to your current eligible. This is to update your existing installation with data transfer.|
|$125 per hour minimum 2 hours||not eligible||Data Migration from Crate Pro 6 versions prior to 4138 (not all versions have upgrade path). Minimum 2 hours but based on age of version being migrated, could be up to 4 hours. Contact Support@CratePro.com for scheduling.|
|1 free for same link then $25||$50||Additional software download: Save a backup copy in a secure location. Some versions no longer available Contact Support@CratePro.com|
|free||$50||Additional License Key or Activation File downloads. Will only be sent to Primary contact on your company account.|
|2 free for same link then $25||$100||Additional software and license keys, activation file download|
|$100||not eligible||Lost Admin User Name or Password recovery Contact Support@CratePro.com|
|$35||$100||Live session 60 minute Online Training or Configuration Sessions and/or Phone Support for active versions (After initial purchase term)|
|$21||$60||Livesession 30 minute Online or Phone support for active versions. Recommended for single issue only. (After initial purchase term)|
|$50||not eligible||Primary contact name change on Activation Key file. For purposes of forms within Crate Pro you may change your address in Preferences > Company tab. This does not change the license file. (company name , VAT and/or postal codes will not be changed). Licenses may not be transferred to another company. Contact Support@CratePro.com for more information|
|Fee Based on Request||not eligible||Custom development for new styles or custom exports from Crate Pro 6. Only available on current release.|
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