Questions From Customers

Q: Can I get a custom export for my ERP?
This reply is not to explain exports, it is for 'custom' exports as needed for a specific purpose and is expected to be company specific. Custom e...
Wed, Sep 23, 2020 at 3:26 PM
Q: My plywood splicing is not coming out based on what I want. What do I do?
Q: I designed a crate in and noticed that my plywood walls (73x42) were broken into two pieces of plywood instead of just saying I needed a 73x42, how do I ...
Mon, Jul 6, 2015 at 7:47 PM
Q: How do I limit the list of styles that my users see when they create a new style to the ones I want used?
Q: How do I limit the list of styles that my users see when they create a new style to the ones I want used?  A: The Gallery of Styles  includes images to ...
Mon, Aug 3, 2015 at 10:17 PM
Q: What is Scrail?
Q: I see Scrail in the list of Fasteners. What is it? A: Scrail® collated fasteners are the incredibly versatile fasteners that can be driven with a p...
Sun, Jul 26, 2015 at 6:36 PM
Q: Is Scrail good for Wood Crating?
Q: Is Scrail good for Wood Crating? A: Scrail is great because they can be removed easily with little or no damage done to the crate or the Scrail fas...
Sun, Jul 26, 2015 at 6:40 PM
Q: Why are fasteners being applied when I select KD for my closure condition (Knock-Down)?
Q: Why are fasteners being applied when I select KD for my Closure Condition (Knock-Down)?  A: A certain number of fasteners are calculated for the attac...
Sun, Aug 2, 2015 at 4:30 PM
Q: The material I want to use is not in the drop down of my design?
Only ACTIVE materials will appear as available in a design. This helps ensure that the drop down list of materials when you make a change in a design only i...
Mon, Aug 3, 2015 at 10:18 PM
Q: How do I combine a pallet base with a crate cap?
Q: I would like to use a pallet base with a crate cap. What is the best way to do this? A: Crate Pro uses written industry standards to create rules wh...
Mon, Aug 3, 2015 at 10:18 PM
Q: What is Closure Condition?
Q: What is Closure Condition? What are the Differences? A: The Closure Condition of a crate design helps your staff assemble the crate in a manner ne...
Mon, Jun 8, 2020 at 5:39 PM
Q: Why is lumber time be calculated when I have the items set to 0
Q:We purchase precut lumber so I setup the inventory for the items to have 0 Cut Time, and 0 Waste. Even with "Cut Time, and Waste" box set at 0 I...
Mon, Aug 3, 2015 at 7:03 PM