Effective 2011: Crate Pro 5 is no longer available for purchase, phone support, live training sessions or download. Please refer to the solution articles locates on the member support portal . 

This software is end-of-life effective Jan 2016. Software downloads and activations for this version are no longer available.  If your installation fails you may use your good backup files to place a clean copy back onto the activated host. Crate Pro can not be activated for a new host. 

Please consider purchasing a current license for Crate Pro that includes maintenance. Data from Crate Pro 5 will not migrate into newer versions as of January 2016 due to the changes in the current software. Export your data from Crate Pro 5 to retain the information.

Note: Windows 7 is that last operating system that Crate Pro 5 was certified for. Newer operating system my not allow Crate Pro 5 to function. Always remember to exclude your Crate Pro 5 files from all utilities such as backup, scanning and malware software. These utilities will corrupt your files.


If your files become corrupted or damaged you are able to install as a new installation  or replace the corrupted files with your last good backup on the original activated computer. Installation on a new computer is not an option.


 The original instructions for backup Crate Pro 5 were to close the program and save a copy of the entire program folder. 

  • Make a copy  of all the current working files and paste to a Backup folder
  • Make a copy a previous good backup and paste it back to the working installation location
    •  Depending on your configuration and operating system the default directories for Crate Pro are:

      C://Program Files (x86)/Deploy Tech/Crate Pro

      C://Deploy Tech/Crate Pro

      C://Program Files (x86)/Filemaker/Filemaker Server/Crate Pro

      Crate Pro does not need to be installed in the default directories so the installer may have chosen a different location



  • Open the new files by double clicking on the CratePro.exe file. Make sure you see the license information at the bottom of the screen.
  • If it appears to function correctly, you can right click on CratePro.exe and select to Create Shortcut which can be saved on your desktop
  • Delete the corrupted files so as not to confuse the corrupted files with any good backups you may have.


Or you may install a clean copy using your original ZIP download. The CPSetup file which contains your activation and license is specific to the computer that it was activated for and will not work on a new computer. 


  • Using your original ZIP file,  extract and run the executable. 
  • Close Crate Pro and replace the CPSetup.cp5 file with one of your backup CPSetup files that was activation.
  • You may attempt the data migration explained below, however, you may find that due to the age of the program, operating system updates and utilities run on your system, that data migration may fail. Please make a full copy of the Crate Pro Working folder before attempting any data transfer.



As part of the initial installation documentation, you should not allow any utilities or backup software to touch your working database files. You can make a copy of the entire Crate Pro 5 program folder and save it in another folder clearly marked Backup



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DATA MIGRATION: 


Disclaimer: The Best Practice Guide is provided with the original installation documents. The purpose is to help reduce the risk of corruption in your Crate Pro program files, which can occur over time due to virus scanning software, backup software, updates to operating systems and other processes that pull resources from Crate Pro while it may be running a calculation. Crate Pro can overcome many small corruption causing issues but over time they can become insurmountable and you may find the program will not be able to complete a process or even open. Running Crate Pro 5 on any operating systems other than recommended will usually cause data corruption. Performing a data migration is at your own risk.




After installing a clean installation - make a full backup of your Crate Pro program folder and save to a location you can access should you find your files were corrupted.

>> Crate Pro MUST be closed before backups or replacing any data files

>> Never try to create a 'Share' to any Crate Pro file.

>> To create a backup: Simply right click on the program folder> Select COPY> Go to a new location to save the folder> Right click in the new location and select PASTE


 Depending on your configuration and operating system the default directories for Crate Pro are:

C://Program Files (x86)/Deploy Tech/Crate Pro

C://Deploy Tech/Crate Pro

C://Program Files (x86)/Filemaker/Filemaker Server/Crate Pro

Crate Pro does not need to be installed in the default directories so the installer may have chosen a different location




The following file contain the majority of your data and do not contain computer specific restrictions. No other files can be copy/pasted into a new installation. Replace each file one at a time, open Crate Pro 5 and test! Create several designs and check them. These three files should be copied into your new installation first.


  • CPInventory
  • CPJobs
  • CPContacts

  • CPDesigns & CPItems: (Most likely if there are problems they will occur in these files because they're the most often modified. If you receive errors either delete these files and replace them with a different back-up or use the clean copies that were created in the new install. Before changing any other files, create at least 5 designs and check them for accuracy. One indication your design file has corruption is the design process will take longer than the normal 30-60 seconds. Look at the list of crate designs and click through them to confirm the designs are not showing unexpected light indicators on the panel tabs. Lights are an indication there is a miss match of material sizes. This occurs most often because of hidden characters that your new installation is trying to read. Enough hidden characters bump data sets into the wrong fields. You will have problems if you continue to use this file.)


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Changing Client Machines in the Peer-to-Peer and Client-Server Configurations:

Changing client computers should not require contacting us for support. Activations are not required on Client PC's.

  • Install Filemaker Pro 6 using your original license keys for Filemaker Pro on the new Client computers. This is NOT your Crate Pro activation code which will not be needed.
  • Start Crate Pro from the Host computer or any Client computer that will not be changed.
    • With Client-Server configuration you have the option of stopping Filemaker Server services on the server and starting Filemaker Pro to open Crate Pro on the server.
      • Very important that you stop and close Filemaker Pro on the server before restarting the Filemaker Server services when you are finished. Otherwise you risk corruption.
    • Click on the Setup module -> Maintenance -> Clients tab
      • The first ID number in the list is the Host computer or the Server ID. Do NOT remove this number.
      • All additional numbers are Client computers. You may delete any client ID that will no longer be active. This will free up a spot or spots for the new client/s.
        • If you did not write down the Client ID numbers when you initially installed the Client computers and are unsure which numbers to remove, delete all ID numbers except the first ID number.
      • Once you have removed the desired Client ID’s
        • Install Crate Pro Client.exe from your original installation download or discs on the new Client computers
        • Start Filemaker Pro on the new Client then use  File – Open Remote
        • Locate the server or host computer and click on Crate Pro.fp5

 

Crate Pro 5 is a database with almost every field a calculation field. This can make the program susceptible to corruption if you do not follow some common sense practices. Please download and review the document Best Practice Guide For Installation to help ensure you have trouble free use of your program.