Live session are an important part of the support users should take advantage of to ensure they're getting accurate results quickly. Failure to learn and configure your software will result in frustration and add significant time to your design process. Crate Pro is a strong business tool designed for the custom crating company and requires configuration to set to your pricing, policies, times and more.
If you have an active maintenance plan you're eligible for free or discounted live sessions and scheduled phone support. You'll need your code to enter when booking. If you forgot your code, log into your support account and access your Profile page. Your code can be shared with all staff.
Customers without maintenance may book sessions for a fee.
For information on fees please review the FEE SCHEDULE Fees are subject to change
*Support portal accounts are free for all your staff. Staff with 'Primary' or 'Manager' permissions on the portal can send to support@CratePro.com the full name, email address and permission level of additional staff members who need a portal account. The support portal is NOT your Crate Pro software login which is installed on your own hardware.Permission levels
A message about no-shows on scheduled sessions or calls:
Please be considerate. Your appointment is for your company. One of our staff will be scheduled to spend that time with you.
You will receive a confirmation email with your online and conference call information then a reminder email 24 hours ahead and again 2 hours before your live session. Each email has links to reschedule or cancel. You can cancel or reschedule up to 65 minutes prior to the scheduled start time. If you cancel or reset, make sure you get a confirmation email.
Your sessions will close 10 minutes after the scheduled start time if no one from your company has joined online or called the conference line. Paid sessions are not refundable. Customers with free sessions - if there are two no-shows a payment of $100 will be required to reinstate your online session support.