As of May 1 2020 some customers have reported getting a Dialogue Magic error     The error is caused by a Windows system clock change.  While you may have avoided updates to your operating system, Windows has internal settings in the core that on certain dates base actions will occur. Normally, users never see a change and there are no negative effects on programs. 

However, the internal change on May 1 2020 created a conflict with one of Crate Pro 5s plug ins.  In this instance, we have a work around but there may be future issues we will not have a solution for. Solutions for this release are provided by current customers as we no longer support this release


 I suggest that if you are not already creating exports of your Designs, Jobs, Contacts and Settings modules, that you do so on a regular bases and confirm the information is legible. Save your exports into a CSV or XLS file.

We will be happy to work with you to purchase the current Crate Pro which includes maintenance so it can stay current. Please note: Crate Pro 5 does NOT have the ability to migrate your design or jobs or pricing data into any current release.



WORKAROUND: A workaround is to set the computers system clock date back to a date prior to May 1 2020. There are no expiration dates in Crate Pro 5 or in the Dialogue Magic plug-in but the WIndows system clock made an internal conflict on that date which blocks a required plugin. 


Customers using Crate Pro 5 should ONLY use a computer running an O/S no newer than Windows 7, The computer should be removed from your network. All updates and scanning software should be avoided. This may allow you to run the program longer.