Crate Pro 6 Support and Fee Schedule
Modified on: Thu, Mar 3, 2022 at 2:26 PM
The perpetual license program gives you the opportunity each year to take advantage of continuing an active maintenance plan. While not required to use Crate Pro, it is strongly suggested, not only for the benefits of receiving updates but for some features to function.
Maintenance allows you and your staff to schedule free virtual support sessions for installation, configuration and ongoing training! Your company code for free sessions is available in your online support profile.
Maintenance not only helps you stay compatible with hardware and operating system updates, but it allows your entire staff to request support at no extra cost to your company!
All support requests require that the requester have a free support portal account. The primary contact can request a portal account created simply by sending your full name and email address to Support@CratePro.com
The annual maintenance costs also include maintenance renewals on the Claris-FileMaker software, and lapses in coverage are not allowed by the terms of the EULA. The CAL and Server licenses will need to be purchased as a new customer should maintenance lapse and you wish to take advantage of the benefits.
Major Active Maintenance Benefits:
- Free Crate Pro 6 updates with new feature and fixes:
- Free full releases of Crate Pro software
- New versions of FileMaker software: helps maintain compatibility with new operating systems
- Free Support Portal ticket support
- Ability to book unlimited online screen sharing support and training sessions for all staff
- Ability to book unlimited scheduled phone support
- Ability to purchase additional computer(CAL) , concurrent connection licenses (DAL) and/or upgrade to client-server configuration if on peer-to-peer at discounted rates
- Access to SketchUp 3D CAD images: active maintenance is required to download CAD images
- Ability to export reports into flat file formats: XLS, CSV, TAB and more - active maintenance is required to download reports
- Ability to request a short private video to explain visually a process or configuration question
- Free live upgrade support: Requires that you are upgrading from a release no more than 2 releases behind. End of life not eligible for upgrade support. Deprecated releases may be eligible for a fee.
- Ability for customization: reports, styles, exports, etc (fee based)
Maintenance is renewable annually to continue benefits. Maintenance must be maintained and not allowed to expire to be eligible for renewal discounts.
Crate Pro 6 r190736 & 190737 (active) on FileMaker 19
Crate Pro 6 r190730 to r190735 (active and eligible for upgrade) on FileMaker Pro 19
Crate Pro 6 r1807nn on FileMaker 16 (deprecated December 2021)
Crate Pro 6 r1712nn on FileMaker 16 (end of life December 2020)
Crate Pro 6 r1711nn on FileMaker 16 (end of life - All customers on this version eligible to update to 171218 till December 2020)
Crate Pro 6.4138 (end of life December 2021)
Crate Pro 6.4104 to 6.4136 on FileMaker 15 and FileMaker 16 (end of life December 2019)
Crate Pro 6.4001 to 6.4100 on FileMaker 13 and FileMaker 14 end of life ( July 2019 )Crate Pro 6.3046 to 6.3999 on FileMaker 14 and FileMaker 15 end of life (December, 2018 )Crate Pro 6.3001 to 6.3045 on FileMaker 13 is end-of-life (December 2018)Crate Pro 6.2xxx on FileMaker 11 is end-of-life (December 2017)Crate Pro 6.1xxx on FileMaker 9 is end-of-life (December 2016)Crate Pro 5 on FileMaker 6 is end-of-life: (December 2015)Versions at end-of-life are not eligible for live support sessions, call backs, ticket support or additional downloads. Please use the self-help Solution articles and/or Forums.
Terms and Fees subject to change without notice (All funds shown USD$). Discounts applied when you enter your code at booking.
Active Maintenance Plan / Lease Plan
| No Maintenance Plan||Service |
|free ||not eligible||Upgrades to new versions of Crate Pro|
|free||not eligible||Bug Fixes and In-version updates|
|free||not eligible||New Features to Main File (Custom Add-on modules may be available at a future date for a fee.)|
|free||not eligible||Access to SketchUp 3D CAD images for all crate style templates|
|free||At discretion of support team||Ticket Support for Active Releases(see above for applicable versions). |
|free||At discretion of support team||Ticket Support for Deprecated Releases (see above for applicable versions)|
|free||free||Access to Forums|
|free||free||Access to Manual, Solution Articles, Videos and Support Documentation on website|
|free||$100||New installation session support. Only active and deprecated releases eligible. (NO data migration. Software and license files not included)|
|free||not eligible||Migration services: Online session update with data migration session from release 180730 to current (does not include software or license replacement) |
|2 free then $25 per link||$50||Replacement software download: Cost per each item: FileMaker Pro / FileMaker Server / Crate Pro 6. (NO end-of-life releases)|
|2 free then $15||$50||Replacement Crate Pro 6 Activation file (No end-of-life releases). If required for companies without maintenance, it will be a temporary file valid for 2 weeks only for the purpose of activation.|
|$25||$50||Replacement FileMaker license key: FileMaker Pro and Server 16 only Specify FileMaker Pro client or FileMaker Server. If both, cost is per license. (older versions not eligible)|
|free||$100||Replacement FileMaker Certificate: FileMaker 18/19 ONLY; Cost is per certificate|
|free||not eligible||Updated FileMaker Certificate: If FileMaker changes the certificate file - a new one is provided free|
|$100||$150||Lost or Forgotten Admin User Name or Password recovery for Crate Pro 6. No end of life releases Contact Support@CratePro.com|
|Free||$100*||Live session 60 minute Online Training or Configuration Sessions and/or Phone Support for active versions and deprecated releases.|
|Free||$60*||Live session 30 minute Phone support for active and deprecated releases only. |
|$50||not eligible||Primary contact name change on Activation Key file. For purposes of forms within Crate Pro you may change your address in Preferences > Company tab. This does not change the license file. (company name , VAT and/or postal codes will not be changed). Licenses may not be transferred to another company. Contact Support@CratePro.com for more information|
|Fee Based on Request||not eligible||Custom development for new styles or custom exports from Crate Pro 6. Only available on current release.|
|$50*||No refunds*||NO-SHOW POLICY FOR LIVE SESSION & PHONE SUPPORT: While we understand emergencies occur, companies with two no-shows will be blocked from scheduling live sessions until a one time fee is paid to activate session call scheduling. |
|$31||$31||Admin cost for payment via wire transfer - this does NOT cover wire transfer fees generated by transfer banks your company uses.|
* Scheduled phone support and sessions can be rescheduled or cancelled up to 90 minutes in advance using the links provided in your confirmation and reminder emails. You will receive a confirmation that the session has been changed.
Customers without maintenance are not eligible for refunds and should only select to reschedule.
Before scheduling any session via the Calendar - CONFIRM THAT YOU HAVE AN ACTIVE OR DEPRECATED RELEASE. End-of-life releases not eligible and no refunds are given.
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