To provide dedicated support for your company and staff, all online support sessions—including phone support—must be scheduled in advance. Sessions are conducted via Zoom meetings. When scheduling, make sure you select YOUR time zone.
No-Charge Sessions for Active Support & Maintenance Customers
Customers with an active support or maintenance plan can waive the session fee by entering their company code at the payment screen.
? Forgot your code? Log in to your support account on CratePro.com and click "Edit Profile" to retrieve it.
How to Apply Your Code at Checkout
At the payment screen:
- Locate “Package, gift, or coupon code” and click on the +
- Enter your company code
- Click “Apply”
⚠ Refund Policy: Paid sessions cannot be refunded, even if payment was made in error. If you cannot attend, please reschedule your session in advance.
Attendance -
? If no one joins the session within 10 minutes of scheduled start, it will automatically close.
Thank you for your cooperation in ensuring efficient and effective support!
CLICK THIS LINK TO ZOOM SCHEDULER
Joining Meeting:
When you join your meeting from the link, take note of the PASSCODE on the first screen.
Support Availability for Non-Plan Customers
Support is available for active Crate Pro releases, while limited support may be provided for deprecated versions. Support is not guaranteed for end-of-life releases.
Before purchasing a support session, please email support@CratePro.com with details of your issue to confirm your support eligibility.
THERE ARE NO REFUNDS FOR PAID SESSIONS OR CALLS - NO EXCEPTIONS
Non-scheduled Phone Support Option: Phone Support Number
Click Here for a full list of releases and fees