All online support sessions, including phone support, is scheduled to ensure a specific time is set aside for your company and staff. We use Zoom meetings.
Active support and maintenance customers must enter your company code on payment screen so the session is at no charge. Forgot your code? Login to your support account and click on 'Edit Profile'
When booking, at the payment screen - Look for "Package, gift, or coupon code " enter code and click on "Apply".
(We are unable to refund paid sessions, even if payment was made accidentally - Please reschedule your session if unable to attend)
Please do not be a no-show. Your confirmation and reminder emails offer options to reschedule or cancel if you are unable to attend. If no one has joined the session, it will automatically close 10 minutes past the scheduled start time.
Customers without support or maintenance plans: Support is available for active releases. Limited support is available for deprecated releases. Support may not be available for end-of-life releases. Before purchasing a support session, email support@CratePro.com with your issue and to determine your support status.
THERE ARE NO REFUNDS FOR PAID SESSIONS OR CALLS - NO EXCEPTIONS
Click Here for a full list of releases and fees