If you created a password for the portal and forgot it, simply select 'Forgot Password' on the Login screen. You should receive an email within 30 minutes to reset your password.


If you don't receive the email to reset your password within 30 minutes and have checked your spam folder, its usually one of two things:

  • You are not using the email address that was used to set up your account
  • You did not activate your account when the activation email was originally sent to you. Activating the account creates your password.

Send an email to Support@CratePro.com with or from the email address on your account and we'll get you back on