Crate Pro Support

Pre-Purchase FAQ's 8

• Crate Pro 6.19 Short Video Overviews of Some Features and Benefits
• How do I get a presentation or phone call for Crate Pro 6?
• What are the system requirements and license configurations for Crate Pro 6?
• Can I design a crate and make changes?
• What is a Crate Pro Style Template?

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SUPPORT OPTIONS 7

• Zoom Meeting Calendar: Online Support
• On-Site Training
• Crate Pro 6 Support and Fee Schedule
• Screen Capture and Recording / Video for Support
• Client Connection Remote (appended)

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Crating Terminology & Industry Answers 36

• Base & Cap
• Light-Duty, Plywood Sheathing, Outside Cleating (1) - LPO's
• Cleat Naming - Fastener Application & Nailing Patterns
• Dimensions for Crates and Pallets - Obstructions & Clear Area
• Padding: Affect on Dimensions // Full Cavity or By Content

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Published Standards: Mil- Spec // ASTM 3

• Light-Duty Style Templates: Mil-Spec PPP-B-601,PPP-B-621,PPP-B-576 / ASTM D6251 ,D6880
• Medium-Duty Style Templates: MIL-B-26195 / ASTM D6256
• Heavy-Duty Style Templates : MIL-C-104 / ASTM D7478

Getting Started: Initial Setup 7

• Crate Pro 6.18 and 6.19 Quick Configuration & Set-Up (videos)
• Crate Pro 6 Manuals
• Configuration Quick Start Information (r4138, 1807##,1907##)
• Detailed Configuration 1: (1) Inventory & (2)Material Groups, (3)Preferred Styles - Crate Pro 6
• Detailed Configuration 2: (4) Importing Customers (5) Times (6) Costs/Prices (7) Users

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Lessons 81

• 1> Creating a New Design - versions 1708xx and later
• 2 > Adding Packing Materials & Other Items into the Design
• 3 > Preferences: Selecting Your Crate Construction Methodology (video)
• 4 >Preferences: Material Groups (Video)
• Designs: Changing the Orientation of the Skids, Rub Strips or Base

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Backups Guides & Best Practices 7

• Before Installation: Best Practice Guide
• Antivirus Software May Cause File Corruption w/ FileMaker
• Backups & Security FileMaker Server 19
• Backups in Peer-to-Peer and Stand-Alone Configurations
• Backups Using FileMaker Server 18 and newer

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Tips for Network Installations 8

• What is Port Forwarding?
• General performance tips - FileMaker Server
• Opening Local Hosted files as a client : FileMaker Pro 16
• General performance tips FileMaker Server on Mac OS X
• FileMaker Platform and macOS HIgh Sierra

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Troubleshooting 21

• Troubleshooting Port Forwarding for Client Connections
• Troubleshooting: Unable to see a hosted database from clients
• Troubleshooting FileMaker Network Sharing in FileMaker Pro
• Error "Temporary file could not be created" when opening a favorited file (FileMaker Pro 15)
• Text appears unreadable characters - font issue

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Questions From Customers 13

• Q: Can I get a custom export for my ERP?
• Q: My plywood splicing is not coming out based on what I want. What do I do?
• Q: How do I limit the list of styles that my users see when they create a new style to the ones I want used?
• Q: What is Scrail?
• Q: Is Scrail good for Wood Crating?

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White Papers / Technical Documents 4

• Plywood Panelboard Rules
• Perspectives and DImensions
• Cleat Rules for Plywood Panels
• Yield / Cutlist /Panel Optimizer

What's New 2

• Crate Pro release 20 Videos on New Features Next Release
• Features for Future, But Soon, Release

Installation & Update 6

• Join.Me Live Screen Sharing Sessions
• Installing FileMaker Server 2023 New - Single Machine
• Upgrade to FileMaker Server 2023
• Update FileMaker Pro 19.nn to 19.6 (for 6.190737 to r.190842)
• Antivirus Software May Cause File Corruptio on FileMaker

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Configuration 3

• Inventory: Plywood & Lumber Category
• Inventory - Configuring Fasteners
• Using Calculate.Me to determine Material Times

WoodenCRATES.org 2

• WoodenCRATES.org: Why Advertise in the Worlds Only Packing and Crating Community (WCO)
• WoodenCRATES.org : Create an Account and Add Your Company (WCO)

SketchUP CAD Modeling 3

• Using SketchUP CAD with Crate Pro 6
• Using SketchUP CAD with Other Modeling Software
• SketchUP 3D CAD Download

Getting Started 1

• Configuration Quick Start Guide

Legacy Solution Articles 0

Installation Guides and Manuals 8

• Technical - System Requirements (CP5)
• Conversion Notes from Crate Pro 5 to Crate Pro 6.2945
• Prior to Installation - BEST PRACTICE Guide for Crate Pro 5
• Reinstallation Crate Pro 5
• Microsoft Virtual Store - Activation Issue (CP5)

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Networking 2

• Understanding Port Forwarding (CP5)
• Troubleshooting FileMaker Network Sharing in FileMaker Pro (CP5)

Lessons 2

• Helpful Hints to Using Crate Pro 5
• Getting Started Fast with Crate Pro 5

Crate Pro 5 FAQ 2

• Q: How do I know how many fasteners to use per board junction? (CP5)
• Design Continous Run / File Corruption

Videos for Crate Pro 5 5

• Crate Pro 5 Getting Started 1 of 2
• Crate Pro 5 Getting Started 2 of 2
• Crate Pro 5 Inventory
• Crate Pro 5 Diagrams
• Crate Pro 5 Contacts